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HELP

Find quick answers to your questions below...
Service Overview
• How does Pik Pak work?
• How do I get credit ?
• How do I choose a plan?
• How long will credit take to show on my account ?
• How much credit do I need ?
• What is a SKU ?
• Can anyone use Pik Pak ?
My Account
• How do I create an account?
• How do I edit my account information?
• What are my payment choices?
• Can I change my usage plan?
• I forgot my password.
• What fees do I need to pay?
• I need help with a service that is not included in my plan ?
• What are Pik Paks terms and conditions ?
• I have questions about my account ?
Warehousing and Distribution Service
• Where are Pik Pak services available ?
• When can I start receiving products ?
• When can I start shipping products to customers ?
Service Standards
• When will my received stock be available ?
• When will my customer sales orders be picked and shipped ?
• When will my customer orders be delivered ?
Pricing and Billing
• Do I have to pay GST tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will credit appear on my account?
• When will my account be charged?
Pik Pak Plans
• How do I buy/redeem a recharge voucher for my plan?
• How do I find a plan for my business ?
• How do I navigate the site?
• How do I use a recharge voucher?
Additional Support
• How do I contact you?


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