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Service Standards
When will my received stock be available ?
  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
When will my customer sales orders be picked and shipped ?
Pik Pak service standards serve as a guide for sales order picking lead times;
Order Priority Service Standard
  • Normal orders
  • Orders received by 3pm will be picked and dispatched by 6pm the next business day.
  • Urgent orders
  • Order received by 12 midday will be picked and dispatched by 6pm the same business day.
 #Terms and conditions apply. Excluding weekends and holidays.
When will my customer orders be delivered ?
  Delivery lead times depend on where shipments are going to (ie. the destination) and what service you are using to ship your orders (eg. Express vs Economy). All Pik Pak delivery lead times are updated quarterly and sent to our members.

Please speak to your account manager for postcode files, zone definitions and lead times by zone or delivery service.

I would like PikPak to email me some more information